Once you've placed your order, we aim to fulfil and despatch it within 24-48 hours. Orders placed before 2pm are usually despatched the same day, after 2pm it will be despatched the next working day.
Orders placed after 2pm on a Friday, over the weekend or on a public holiday, will be processed the next working day.*
We use Royal Mail for the majority of orders. For UK deliveries, we use their Tracked 48 delivery service (unless you pay extra for Tracked 24 delivery service). For all other destinations, we use their International Tracked service, and their aim is to deliver within 3-5 working days for European destinations and 5-7 working days for the Rest of the World.
*Orders placed through Amazon may be shipped over public holidays and weekends.
We use Royal mail for our deliveries and once your order is
placed you should receive your tracking number via text or email. You can also access
your tracking number via your account. If haven’t got one, you’ll need to
create an account first to do this.
We hope you don’t but if you have a problem with your
delivery you can contact Royal Mail directly on the below link or call them on 0345
774 0740. If you’re still having difficulty please contact us at firstname.lastname@example.org
Please make sure when tracking your order that you enter the full order number including web for example 'web12345'. If you still have difficulty please contact our customer support team on email@example.com
All packages are shipped via UK Royal Mail, Parcel Force, TNT, Fedex. Items shipped outside of the United Kingdom may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Watermans.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Royal Mail to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United Kingdom.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
you’re ordering on a desktop version of our website, the option to enter the
code is on the right hand side of where you enter your billing and shipping
information. If you’re using your phone, after clicking on 'checkout with card',
click on 'show order summary' and this will open up the option to enter your
Please note that discount codes cannot be used on Subscribe & Save orders, as these are already discounted by 15%. Please make sure you choose the one time purchase option if you wish to use a discount code.
Droplets are a great way to earn rewards, which can be converted to discount codes against future orders. To access droplets you need to have an active account first. You can get one by clicking on 'sign in' at the top right hand corner of the website homepage.
You can then click on 'Rewards' at the top of the page to find out how you can earn and spend droplets and what your balance is. You can even earn points for liking us on social media!
We hope you don't but if you decide you no longer want your order, we'll be happy for you to return it unopened and unused. You'll need to let us know within 14 days of receiving your order for us to be able to issue a refund.
In the unlikely event your order doesn't reach you in perfect condition or is incomplete, please get in touch using the contact form on our website or emailing firstname.lastname@example.org and we'll be happy to offer an exchange or refund. You'll need to include your order number so we can easily locate your order.
It's very rare but if you don't receive your order, please contact Royal Mail directly on the below link or call them on 0345
774 0740. If you’re still having difficulty please contact us at email@example.com or use the contact form on our website.
Everyone has a different genetic makeup as well as different reasons for hair loss and thinning. The result you can achieve with Watermans can vary and we can't guarantee it will work for everyone. We don't make false promises, which is why we won't offer a money back guarantee.
DHT (Dihydrotestosterone) is derived from testosterone, which is present in both men and women. Men typically have more testosterone and about 10 percent of this in most adults converts to DHT. Once DHT flows freely through your bloodstream, it can then link to receptors in the hair follicles in your scalp, causing them to shrink and become less capable of supporting healthy hair.
DHT and hair loss:
Hair within a follicle goes through a growth cycle which lasts about 2-6 years. When this cycle ends, your hair enters a resting phase before falling out a few months later. The follicle produces a new hair and the cycle begins again.
High levels of DHT can shrink hair follicles as well as shorten this cycle, causing hair to grow thinner and more brittle, as well as fall out faster. DHT can also make it take longer for your follicles to grow new hairs.
Why DHT affects people differently:
Your proclivity to hair loss is down to genetics, meaning it runs in the family. For example if your father experienced male pattern balding, it's likely you'll show similar traits. If you're already inclined to male pattern baldness, the follicle shrinking effect of DHT tends to be more pronounced. The size and shape of your head can also contribute to how quickly DHT shrinks follicles.
By using Watermans products, you're providing your scalp and hair with the carefully selected ingredients, which help block DHT and potentially reduce the effects is has on the follicles, follicles that lose hair through DHT can start to die after two years this can result in no chance of future regrowth.
The formula consists of two years' research into the treatment of hair loss bringing some of the finest ancient and modern-day ingredients together.
Our UK engineered Shampoo and Conditioner is not only designed to make your hair grow it has been developed to feed your follicles and provide your scalp with the optimum environment for growth it will also improve hairs density, resulting in thicker looking hair.
No other brand on the Market has this blend of ingredients which compliment each other's powers. The natural DHT blockers in Watermans are used to fight against hair loss. ✔ Hydrolyzed lupin protein ✔ Niacin – Vitamin B3 ✔ Caffeine ✔ Rosemary Extract.
Our products work by addressing the DHT hormone which our bodies produce that causes the hair follicles to shrink, resulting in thinner hair. The DHT blockers we use help to combat this.
If you are feeling itchy or a tingle sensation this is normal, as it's the increased blood flow in your scalp as this reinvigorates dormant hair follicles.
If your scalp is itchy and also red and sore this could be due to an allergy, if so discontinue use.
For best results, wash and condition your hair 4-5 times a week, each time massaging to stimulate the follicles and leaving the product on your hair for 3-4 minutes. This is essential for the formula to work. You only need a small amount the size of a 10p coin of shampoo and a good blob of conditioner. Comb the conditioner through to the ends of your hair before rinsing, ideally you should wash twice and condition once for best results.
Directions for deep conditioning treatments:
For a Deep conditioning treatment apply conditioner and cover hair with a plastic cap or towel. Keep on hair for 15 – 20 minutes. Remove cap or towel and rinse thoroughly.
If you are feeling itchy or a tingling sensation this is normal as it's the increased blood flow on your scalp reinvigorates dormant hair follicles.
This is a scalp only treatment and is not to be applied to your hair, To be used as often as you wish in between washes and is twice as strong as the shampoo. It is a leave-in no rinse serum which boosts the effects of the shampoo and conditioner for faster results. Just apply and massage directly to your scalp and not through the lengths of your hair. Perfect for if you don't wash your hair too often. Ideally applied just before bed.
GrowPro Hair Vitamins:
For healthy hair, your body needs the correct nutrients and vitamins and our GrowPro Hair Vitamins provide these, feeding your hair from within. Take two capsules a day for strong, healthy hair growth. Will also help the condition of your nails too.
Before taking supplements please check with your doctor or medical professional if you're pregnant or nursing, have any pre-existing medical conditions or taking medication.
To be used on dry hair. Style your hair and shake the hair fibres lightly over the thinning areas you want to disguise until completely covered. Gently pat hair to disperse fibres and lock in place with hairspray.
Due to the fibres being statically charged they're resistant to wind, rain and perspiration.
Yes our products can be used on dyed hair, our products will only ever fade hair if you have had it
pre-lightened underneath your colour at some point, this usually happens when the cuticle opens to release the colour, which hot water can do also. Try
keeping your water a little cooler when rinsing to close the cuticle and trap
the colour inside the hair shaft.
Our GrowMe shampoo and ConditionMe conditioner are non medical and safe for children over 3 years of age to use but we would always recommend performing a patch test prior to use as children may have unknown allergies.
Our products are non medical but we're not qualified to offer advice where existing medical conditions are concerned. However, whilst we've no scientific data or evidence to support such claims, we've many customers who are or have received treatment who have seen really positive results using our products but please check with a medical professional first. Take a look at the reviews on our website.
There are many chemo units who do pass our products to their patients. Watermans regularly donate their products to chemo units worldwide .
Yes it is. Hair has a three stage growth cycle, anagen, catagen, and
telagen. When your hair hits the telagen cycle it will start to shed, as a new hair is preparing to grow in the follicle. When you start using our shampoo it releases all
of the hairs that are in and approaching the telagen stage, so over the first few weeks you'll lose hair that you were going to lose naturally anyway. Don’t worry it is perfectly natural, a bit like weeding the garden.
Our products can be used on 100% remy
hair keratin bonded extensions, but they haven't been tested for any
other methods. Most people these days wear extensions because their hair
isn't long enough. Use our products to help your hair grow
longer and stronger, so you may not need extensions at all in the future.
Our products are cosmetic and non-medical and we
can't guarantee or state that it will help alopecia sufferers. However, some of
our customers have reported positive results. Have a look at our Facebook page
or @watermanshair on Instagram at some of our customers comments.
Read more about our customer who was interviewed by the Daily Mail news - Read Story
Watermans products aren't designed to be a quick fix they are a lifestyle change, generally our customers state it can take around three months to start seeing results so unfortunately trying a sample you wouldn't see the necessary benefits.
Our shampoo contains DHT blockers, which helps reduce hair thinning and promotes new hair growth. Once you stop using the shampoo, you're no longer providing your scalp with the benefits of these DHT blockers.
98% of Male hair loss problems are all down to genetics causing too much DHT in your scalp. More than likely if your father has a receding hairline or going bald in most cases you will too, if you do not combat the excessive DHT in your scalp.
Watermans packs a punch with natural ingredients that can block DHT.
It's simply impossible to regrow hair from bald patches as follicles start to die after 2 years of hair loss. Once a hair follicle is dead that's it. However, you could increase the hair density with the hair you have left to make the gaps appear smaller. start your hair journey before its too late.
Our packaging is made of PETE plastic, which is recyclable. Whilst we try to be as eco friendly as possible, as a family business, it's just not cost effective for us or our customers to produce different types of bottles at the moment.
Gluten traditionally comes from Wheat and related grains. The shampoo contains maltodextrin which can be derived from wheat, however this can be used in gluten free foods.
The ingredient “maltodextrin” in FDA-regulated food is considered gluten-free if the ingredient list and/or the “Contains” statement do not include the word “wheat.” Please note that maltodextrin is generally considered gluten-free even when derived from wheat, due to the processing. Check with your doctor prior to use if you've any concerns.
Watermans Hair Products do not contain harmful medical ingredients such as the dangerous minoxidil used in the Hair growth shampoo brands as seen on TV.
Watermans is purely a cosmetic product.
The following side effects are associated with minoxidil
Side effects of minoxidil topical:
Skin Inflammation due to a Topically Applied Medication
Redness of Skin
Abnormal Heart Rhythm
Abnormally Low Blood Pressure
Decrease in the Sharpness of Vision
Disturbance of Any of the Senses Affecting the Head
Inflammation of a Hair Follicle
Problems with Eyesight
Visible Water Retention
Widening of Blood Vessels
If you haven't got an account with us you need to create one by clicking on 'sign up' at the top right corner of the homepage. If you've already got an account with us click on 'log in'. You can update your contact details here including your billing address and shipping address.
You can also manage you rewards and Subscribe & Save orders here too.
If you choose the Subscribe & Save option when placing your order, you can make sure you never run out of our products and you also get a 15% discount on each order. You can set the frequency of your orders for as often as you wish. You can also make other changes such as skipping a charge, or amending the products you receive.
Please note that our prices are subject to change so we recommend you check your subscription regularly. You'll receive an email notification prior to the renewal date of your subscription advising you of the cost.
Please log in to your account at the top right hand corner of the homepage. Here you can change the frequency of your orders, the products you wish to receive, skip an order if you don't need any items or cancel your subscription altogether.