Make sure you add your order number in the form. If you're a customer that's ordered we can't help without your order number that's been sent to your email.
If you want a order update, use the chat button on the bottom right of this site.
After submitting the form you will be issued a ticket number. Gmail users using smart tabs the email will be located in the Gmail Updates section or Junk.
If it's a product related question, Make sure you check out our FAQ menus on the bottom of this website 98% cases can be answered with these.