Returns Policy

Our Returns Policy forms part of and must be read in conjunction with our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 24/02/2022. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.

Before attempting to return an order you will need to contact our customer service team with your order number to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer.

Strictly no refunds or exchanges are offered on any opened non-faulty items, due to hygiene and health and safety reasons as set out here on the Trading Standards Institute Business Companion website on Distance Selling. READ HERE.  

Returns Policy FAQs