90 Day Money Back Guarantee
The Watermans 90 Day Promise
Give it 90 days. If you are not happy, we will refund you.
We have made hair care in Great Britain since 2012 and sold over 5 million bottles. We would rather you were happy than keep your money.
How it works
Three steps. The first one takes two minutes.
Step one
Register your promise
On the day your Grow Me arrives, take a photo of your hair. Somewhere with decent light, ideally against a plain wall. Keep it somewhere safe on your phone.
Then just tell us you have taken it. Fill in our contact form with your order number within 14 days of delivery and write "registering my 90 day promise". That is it. We log it and date stamp it at our end, so you never have to prove when you started.
Step two
Activate it, then use it for 90 days
Please read this part, because it is where most people go wrong. Grow Me is not an ordinary wash and go shampoo. It has to be activated on your scalp to do anything at all, and the method is printed on the back of the bottle.
Hardly anyone reads the back of a shampoo bottle, so we also email you a short video showing you exactly how, and it lives on our activation instructions page. It takes two minutes to learn and you only ever learn it once.
After that it is four to five washes a week for 90 days. Grow Me cannot do anything sitting in the cupboard.
Step three
Happy, or refunded
At the end of your 90 days, take a second photo in the same spot and the same light. If you are pleased with it, brilliant, that is what we hoped for.
If you are not, message us through the contact form quoting your order number. We will reply, and you simply attach your two photos plus a picture of your bottle showing the batch number to that reply. Once we have looked at it, we refund your first order.
Why we ask for the photos
Honestly, mostly because you will be glad you took them. Hair changes slowly and you see yours every single day, so it is very easy to miss a difference that is genuinely there. Two photos side by side tell you far more than memory ever will. It also lets our team look at what actually happened and give you proper advice rather than a shrug.
Questions
What is covered?
Your first order of Grow Me shampoo, or any set that includes it, bought directly from watermanshair.com.
What if I did not activate the shampoo properly?
Then please start there rather than claiming, because a refund would not tell you anything you do not already know. Grow Me genuinely will not work if it is only lathered and rinsed like a normal shampoo. Watch the video on our activation instructions page, give it a proper 90 days, and if you are still not happy at the end of that, we will be here.
I bought from Amazon or Boots. Am I covered?
Not through us, because we have no record of those orders. Please go back to the retailer you bought from and they will look after you.
I forgot to register. Can I still claim?
Get in touch anyway. If you took a photo but did not tell us, we can usually still accept it, as long as you send the original file straight from your camera roll so the date is intact. Sending it through WhatsApp or a messaging app strips that information out, so please attach the original.
How should I take the photos?
Same spot, same angle, same lighting, and hair in the same state, either both dry or both wet. Daylight near a window is easiest. It does not need to be a professional job, it just needs to be comparable.
What exactly do you refund?
Your first order, and that order only. Whatever you paid for the Grow Me products on that one order goes back to you. If you have ordered again since, or you are on a subscription, those later orders are not part of the promise and are not refunded. Original delivery charges are not included either.
How long does the refund take?
Normally within five working days of us agreeing the claim, straight back to the card or account you paid with. There is nothing to post back to us, keep the bottle.
How long do I have to claim?
Up to four months after your 90 days finish. We would rather hear from you than have you miss a deadline, so if you are running late, get in touch anyway.
Is there a limit?
One claim per customer or household, on your first order only. Repeat orders and subscription renewals are not covered.
What happens to my photos?
We only use them to look at your claim and help you. We will never publish them, share them or put them in any advertising without asking you first, and we delete them once your claim is settled.
Does this affect my legal rights?
No. Our 90 Day Promise is extra, it sits on top of your legal rights and does not replace them. Under the Consumer Contracts Regulations 2013 you can cancel most online orders within 14 days of delivery for any reason at all, with no photos and no 90 day wait. You can read the details in our Refund Policy.
Before you claim, check this one thing
Nine times out of ten, when Grow Me does not seem to be doing anything, it is because it is not being activated properly. It really is not a normal shampoo you can lather and rinse. Take a minute to watch the activation instructions, or find the video in the emails we sent you after your order, and check you are doing it the way it was designed to be used.
If you have done all that and you are still not happy, get in touch before your 90 days are up and let our team try to put it right first. That is what we are here for.
Watermans products are 100% cosmetic and do not treat medical hair loss. Individual results may vary.