90 Day Money Back Guarantee
The Watermans 90 Day Promise
Do the full 90 days. If you are not happy, we will refund you.
We have made hair care in Great Britain since 2012 and sold over 6.5 million bottles. We would rather you were happy than keep your money.
How it works
Three steps. The first one takes two minutes.
Step one
Register your promise
On the day your first bottle arrives, take a photo of your hair. Somewhere with decent light, ideally against a plain wall. Keep it somewhere safe on your phone.
Then just tell us you have taken it. Fill in our contact form with your order number within 14 days of that first delivery and write "registering my 90 day promise". That is it. We log it and date stamp it at our end, so you never have to prove when you started.
Step two
Use it properly, every day it should be used, for 90 days
Please read this part, because it is where most people go wrong. Grow Me is not an ordinary wash and go shampoo. It has to be activated on your scalp to do anything at all, and the method is printed on the back of the bottle. Hardly anyone reads the back of a shampoo bottle, so we also email you a short video, and it lives on our activation instructions page.
Then it is four to five washes a week, every week, for 90 days. The Grow More elixir goes onto the scalp every other night and is left in. Neither can do anything sitting in the cupboard.
Ninety days of proper use takes three bottles. A 250ml bottle used at the correct dose lasts around a month. If you are still on your first bottle at day 90, it was not being used as directed, and that is the one thing the promise cannot cover. So to qualify you need three of the same product, or the 1 litre size, or three deliveries on a subscription.
Step three
Happy, or refunded
At the end of your 90 days, take a second photo in the same spot and the same light. If you are pleased with it, brilliant, that is what we hoped for.
If you are not, message us through the contact form quoting your order numbers. We will reply, and you simply attach your two photos plus a picture of your empty bottles showing the batch numbers to that reply. Once we have looked at it, we refund your 90 day supply.
Why we ask for the photos
Honestly, mostly because you will be glad you took them. Hair changes slowly and you see yours every single day, so it is very easy to miss a difference that is genuinely there. Two photos side by side tell you far more than memory ever will. It also lets our team look at what actually happened and give you proper advice rather than a shrug.
Questions
What is covered?
Our hair growth range, bought directly from watermanshair.com:
- Grow Me shampoo, 250ml and 1 litre, or any set that includes it
- Grow More overnight scalp elixir
- Condition Me conditioner, 250ml and 1 litre
- Masque Me hair mask
- Camellia & Black Castor Hair & Body Oil
- Protect Me leave-in heat protection spray
Why three bottles?
Because the promise is about what happens when the product is used properly for 90 days, and one bottle physically cannot be. A 250ml bottle at the right dose is finished in about a month. A single bottle that has lasted three months has been used at a third of the dose, and a claim on that would be a claim that the product was never really tried. Three of the same product, the 1 litre, or three subscription deliveries is simply what 90 days looks like.
Do all of them need the photos?
No. The photos and the registration step are for the two products that work on your scalp, Grow Me shampoo and the Grow More elixir, because that is where a before and after actually tells you something.
Condition Me, Masque Me, the Hair & Body Oil and Protect Me are simpler. Nothing to register and no photos. Use three of the same product as directed, and if it did not suit your hair, message us through the contact form with your order numbers and a photo of the empty bottles showing the batch numbers. We refund them.
What is not covered?
Anything outside the hair growth range. That means the GrowPro gummies and Allevi8 supplements, hair building fibres, Lashology, hair extensions, Tone Me purple shampoo, the skin, tanning and hand care ranges, accessories, and gift cards. Your normal legal rights still apply to all of them, see below.
What if I did not activate the shampoo properly?
Then please start there rather than claiming, because a refund would not tell you anything you do not already know. Grow Me genuinely will not work if it is only lathered and rinsed like a normal shampoo. Watch the video on our activation instructions page, give it a proper 90 days, and if you are still not happy at the end of that, we will be here.
I bought from Amazon or Boots. Am I covered?
Not through us, because we have no record of those orders. Please go back to the retailer you bought from and they will look after you.
I forgot to register. Can I still claim?
Get in touch anyway. If you took a photo but did not tell us, we can usually still accept it, as long as you send the original file straight from your camera roll so the date is intact. Sending it through WhatsApp or a messaging app strips that information out, so please attach the original.
How should I take the photos?
Same spot, same angle, same lighting, and hair in the same state, either both dry or both wet. Daylight near a window is easiest. It does not need to be a professional job, it just needs to be comparable.
What exactly do you refund?
Your 90 day supply of the covered product: up to three bottles, or the 1 litre, or your first three subscription deliveries. Anything you ordered after that, and any later subscription renewals, are not part of the promise and are not refunded. Original delivery charges are not included either.
If you bought a kit or set, the promise covers the hair growth products inside it, not the whole kit. We refund those at their normal individual price, up to what you paid for the kit. On the Menopause Hair Care Kit, for example, that means the Grow Me shampoo. The supplement, skin and wellbeing items in it are not part of the promise.
How long does the refund take?
Normally within five working days of us agreeing the claim, straight back to the card or account you paid with. There is nothing to post back to us.
How long do I have to claim?
Up to four months after your 90 days finish, counted from your first delivery. We would rather hear from you than have you miss a deadline, so if you are running late, get in touch anyway.
Is there a limit?
One claim per customer or household, ever. If you have claimed before, later orders are not covered.
What happens to my photos?
We only use them to look at your claim and help you. We will never publish them, share them or put them in any advertising without asking you first, and we delete them once your claim is settled.
Does this affect my legal rights?
No. Our 90 Day Promise is extra, it sits on top of your legal rights and does not replace them. Under the Consumer Contracts Regulations 2013 you can cancel most online orders within 14 days of delivery for any reason at all, with no photos and no 90 day wait. You can read the details in our Refund Policy.
Before you claim, check this one thing
Nine times out of ten, when Grow Me does not seem to be doing anything, it is because it is not being activated properly. It really is not a normal shampoo you can lather and rinse. Take a minute to watch the activation instructions, or find the video in the emails we sent you after your order, and check you are doing it the way it was designed to be used.
If you have done all that and you are still not happy, get in touch before your 90 days are up and let our team try to put it right first. That is what we are here for.
Watermans products are 100% cosmetic and do not treat medical hair loss. Individual results may vary.